Shipping Policy

At youlooksixteen we are working very hard to get your order to you as fast as possible. Please allow us 2-3 business days for processing your order after the payment is received. 

We choose New Zealand Post for shipping both across New Zealand and Australia. Estimated delivery times for New Zealand is 2-3 business days (standard shipping). Shipping costs may apply.

Delivery times for International orders to Australia may vary. Please allow us at least 7-10 business days from order processing to delivery. Shipping cost is flat rate $15.

TRACKING YOUR ORDER

Once your order is shipped, you will receive a confirmation email that will contain your tracking number.

You can track the movement of your package on New Zealand Post’s website using that tracking number.

FULFILMENT DETAILS

Please double-check your shipping address during checkout. We are not liable for orders sent to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address, you may incur extra shipping fees to have the order resent.

 SHIPPING DELAYS

 We make every effort to ensure timely delivery, but factors like weather, increased courier demand, or public holidays may lead to delays.

If your order hasn’t arrived within the expected timeframe, feel free to contact us at info@youlooksixteen.com for assistance.